Refund Policy
Damaged or Incorrect Items
At Boutik Lwa, your satisfaction and peace of mind are important to us. We offer a 60-day money-back guarantee on all purchases. If you receive a product that is damaged, defective, or not as expected, please contact us within 7 days of delivery. Simply email or call us with your order number and a photo of the issue to request a replacement or full refund.
Easy Returns — No Questions Asked
If you change your mind about a purchase, we accept returns within 60 days—no questions asked. To start a return, just reach out to our customer service team. Once we receive your item in its original condition, we will issue a full refund to your original method of payment. Please note that return shipping costs may apply for items that are not defective or damaged.
Refund Processing & Exceptions
Please ensure your return is sent to the correct address provided by our team. Refunds are typically processed within 3–5 business days after we receive the returned item. Certain custom or limited edition items may not be eligible for return unless damaged. If you have any concerns, we’re here to help—just contact us.