Shipping Policy
Shipping Policy for Boutik Lwa
At Boutik Lwa, we are committed to delivering your spiritual products with care, efficiency, and transparency. This Shipping Policy outlines how and when you will receive the items you order from us.
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All orders are processed within 2–3 business days (excluding weekends and holidays).
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You will receive a confirmation email once your order has been processed and a second email with tracking information once your order has shipped.
Shipping Timeframes
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Standard Shipping (U.S.): 5–7 business days
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Expedited Shipping (U.S.): 2–3 business days (fees apply)
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International Shipping: 10–21 business days depending on location and customs clearance
Please note: Delivery times may vary due to postal service delays or high seasonal volume.
Shipping Terms & Conditions
Shipping costs are calculated at checkout based on your order’s weight, destination, and shipping method. We offer free standard shipping on U.S. orders over $75. Orders are shipped via trusted carriers such as USPS, UPS, DHL, and FedEx, with the carrier selected based on your location and chosen service level. For international orders, additional duties, taxes, or customs fees may apply and are the responsibility of the customer. Boutik Lwa is not liable for delays caused by customs processing. Please ensure your shipping address is accurate at checkout, as we are not responsible for delays or losses due to incorrect information. If your item arrives damaged or is lost in transit, contact us within 7 days of delivery with your order number and a photo (if applicable) to request a replacement or refund.